Privacy Policy

1. Introduction

HVAC Planned Maintenance ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field service management platform.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email address, phone number)
• Account credentials
• Company and business information
• Client and equipment records
• Service history and maintenance records

Automatically Collected Information

When you access our platform, we may automatically collect:

• Device information (browser type, operating system)
• IP address and general location data
• Usage data and analytics
• Cookies and similar tracking technologies

Location Information

With your consent, we may collect precise location data from your mobile device to provide location-based features such as finding nearby businesses and navigation assistance.

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our services
• Process and manage your account
• Facilitate field service operations and scheduling
• Send administrative communications
• Respond to inquiries and provide customer support
• Analyze usage patterns to enhance user experience
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our platform
• Your Organization: Administrators within your company may access your work-related data
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Multi-factor authentication options
• Regular security assessments
• Access controls and audit logging

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent

8. Cookies

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Essential cookies required for platform functionality cannot be disabled.

9. Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@hvacplannedmaint.com